rai88 Privacy Policy

1. Overview

This Privacy Policy ("Policy") applies to all users of the rai88 website and associated services ("the Platform"). It describes the categories of personal data that rai88 collects, the purposes for which that data is processed, how it is stored and protected, and the rights available to you as a data subject.

By registering an account on rai88 or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside the rai88 Terms & Conditions, available at /terms-conditions.

rai88 operates as the data controller in respect of the personal data of its registered players. We are committed to responsible data handling consistent with applicable personal data protection obligations.

2. Data We Collect

2.1 Registration Data

When you create a rai88 account, we collect the personal information you provide, which includes but may not be limited to:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Mobile telephone number
• Residential address (including postcode)
• Username and password (stored in encrypted form)

2.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) and anti-money laundering (AML) obligations, rai88 may collect copies of identity documents including:

• Malaysian Identity Card (MyKad) or passport
• Proof of residential address (utility bill, bank statement)
• Proof of payment method ownership

2.3 Transaction Data

We record all financial transactions conducted through the rai88 platform, including deposit amounts, withdrawal requests, bonus credits, and bet history. This data is retained for regulatory compliance purposes.

2.4 Technical and Usage Data

When you access rai88, we automatically collect certain technical information including your IP address, device type, operating system, browser type and version, session duration, pages visited, and referring URLs. This data is used for platform security, performance optimisation, and fraud detection.

2.5 Communications Data

If you contact rai88 via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Use Your Data

rai88 processes your personal data for the following purposes:

• Account creation and management: To verify your identity, create your account, and maintain it in accordance with our Terms & Conditions.
• Age verification: To confirm that you meet the minimum age requirement of 21 years before providing access to gambling services.
• Payment processing: To process deposits and withdrawals via your selected payment method, including Touch 'n Go, Boost, DuitNow, Maybank2u, and CIMB Clicks.
• KYC and AML compliance: To verify your identity and the source of funds in accordance with anti-money laundering obligations.
• Responsible gaming: To monitor account activity for signs of problem gambling and to apply any responsible gaming restrictions you have requested or that rai88 determines are appropriate.
• Customer support: To respond to your enquiries, resolve disputes, and improve our service quality.
• Promotional communications: To send you information about bonuses and promotions relevant to your account, where you have not opted out of such communications.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent, abusive, or illegal activity on the rai88 platform.
• Legal compliance: To comply with applicable legal obligations, including responding to lawful requests from regulatory authorities.

4. Legal Basis for Processing

rai88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and rai88 — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC, AML, and age verification obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring where those interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, where you have provided explicit consent. You may withdraw this consent at any time by contacting rai88 support.

5. Sharing of Personal Data

rai88 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients where necessary:

5.1 Payment Processors

Transaction data is shared with the relevant payment service provider (for example, the operator of Touch 'n Go eWallet, Boost, DuitNow/FPX, Maybank2u, or CIMB Clicks) solely to the extent required to process your deposit or withdrawal. These providers are bound by their own data protection obligations.

5.2 Identity Verification Services

rai88 may use third-party KYC verification providers to authenticate your identity documents. These providers process only the data required for verification and are contractually prohibited from using it for any other purpose.

5.3 Game Providers

Where necessary to deliver game services (for example, live casino streams), limited technical data may be shared with the relevant third-party game studio. No financial or identity data is shared beyond what is required for session management.

5.4 Regulatory and Legal Authorities

rai88 will disclose personal data to competent authorities, law enforcement agencies, or courts where required to do so by law, court order, or in connection with the investigation of fraud or money laundering.

6. Cookies & Tracking Technologies

rai88 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device when you visit rai88.one. We use the following categories of cookies:

• Essential cookies: Required for the Platform to function, including session management and login authentication. These cannot be disabled without impairing platform functionality.
• Performance cookies: Used to analyse how players interact with rai88, enabling us to identify and resolve technical issues and improve the user experience.
• Preference cookies: Used to remember your settings and preferences, such as language selection and display preferences.
• Security cookies: Used to support fraud detection and two-factor authentication processes.

You may control cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from logging in or using key platform features on rai88.

7. Data Retention

rai88 retains your personal data for as long as your account is active and for such period thereafter as is required for legal, regulatory, and dispute resolution purposes. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in accordance with AML regulatory requirements.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Communications data is retained for two (2) years from the date of the communication.
• Technical and usage logs are retained for up to twelve (12) months for security and performance analysis purposes.

Where data is no longer required for any applicable purpose, rai88 will securely delete or anonymise it.

8. Data Security

rai88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the rai88 platform
• Encrypted storage of passwords and sensitive account credentials
• Two-factor authentication (2FA) available for all registered accounts
• Access controls limiting staff access to personal data on a need-to-know basis
• Regular security assessments and vulnerability monitoring

While rai88 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your rai88 login credentials.

9. Your Rights

Subject to applicable data protection law, you have the following rights in respect of your personal data held by rai88:

• Right of access: You may request a copy of the personal data that rai88 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to restriction: You may request that rai88 restrict the processing of your data in certain circumstances.
• Right to data portability: You may request that rai88 provide your data in a structured, machine-readable format where technically feasible.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, please contact the rai88 support team using the details in Section 13. We will respond to your request within 30 days of receipt.

10. Minors

rai88 is strictly a 21+ platform. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered an account on rai88, please contact us immediately via the support channel.

11. Third-Party Links & Services

The rai88 platform may contain references to third-party services (for example, game studio providers). rai88 does not control the privacy practices of third parties and is not responsible for their privacy policies. This Privacy Policy applies solely to data collected and processed by rai88 directly. We encourage you to review the privacy policies of any third-party service you interact with.

12. Changes to This Privacy Policy

rai88 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Updated versions will be published on this page with a revised effective date. Where changes are material, rai88 will use reasonable endeavours to notify registered players by email or via an on-platform notification. Your continued use of the rai88 platform following the publication of an updated Policy constitutes your acceptance of the changes.